Privacy Policy
MATpad is committed to protecting your privacy. Before providing us with any of your details, please read the following important information, which concerns the protection of your personal data.
This page sets out the privacy policy of MATpad and explains how we use your personal data (meaning any information about you that is personally identifiable, such as your name, address, telephone number, email, or IP address).
By using our website https://www.matpad.co.uk (the “Website”), you acknowledge your acceptance of the provisions in our privacy policy. Any changes to this policy will be reflected on this page. Continued use of the Website following the posting of changes indicates your acceptance of those updates.
What We Collect
We record basic information provided by your web browser when you access our Website. This information is technical and does not contain sensitive personal details. It may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, website navigation, etc. We use this data for legitimate interests to assist with technical issues, improve user experience, and analyse access trends.
When you register your contact details or submit a query to MATpad, we may collect:
Name
Job title
Contact information including email address and telephone numbers
Company
Postal address
Preferences, requirements, and interests
This information helps us respond efficiently and effectively to your query.
If uploading a document with your enquiry, please ensure it does not contain personal or sensitive data.
How We Use the Data We Gather
We use your personal information solely for the purpose for which it was provided. It may be shared internally with MATpad staff or consultants on a “need-to-know” basis. We will not use your data for other purposes without your explicit consent.
We use secure, cloud-based applications for information storage. Data is stored within the EU, and we only partner with suppliers and consultants who meet or exceed our own data security standards.
Your personal information may be used to:
Respond to your queries or requirements
Follow up with relevant information
Coordinate next steps related to your enquiry
Improve our products and services
Personalise your browsing experience
Periodically, we may send emails about product features, updates, or other content we believe may interest you, using the email address provided.
We retain personal information as described in this policy. It will not be sold, transferred, or otherwise disclosed to third parties except for lawful processing. Where appropriate, personal data may be anonymised or pseudonymised for research or strategic purposes, or disclosed if required by law.
If your personal details change or you wish to unsubscribe from specific communications, you may email us at support@matpad.com to request corrections, updates, or removal.
Security
When providing services to you, MATpad may act as a data controller or data processor. Where acting as a processor, we process personal data only in accordance with your instructions and retain it only as long as necessary.
We use up-to-date storage and security practices to protect your information from unauthorised access, misuse, modification, or loss. MATpad employees and any third-party processors are required to uphold confidentiality at all times.
Disclosing Personal Information to Third Parties
We may disclose your personal information to trusted agents or service providers with a lawful basis and only for the purposes outlined in this policy.
We will not sell your personal information.
Cookies
Cookies are small data files stored on your computer or mobile device to enhance your browsing experience. Like most interactive websites, MATpad may place cookies to remember preferences, assist with navigation, and improve performance.
We use cookies to:
Ensure smooth site functionality
Analyse site performance and usage patterns
Affiliate partners may also use cookies. Most browsers accept cookies by default, but settings can be changed—refer to your browser’s help section.
Deleting cookies may affect certain features or speed of access on the site.
The following cookies may be used:
Essential cookies – for core functionality and navigation
Google Analytics – to monitor and improve site traffic
Google Tag Manager – to analyse campaign engagement
Facebook – for demographic insight and visitor interaction
Your Rights
Under the UK GDPR, you have rights in relation to the personal data we hold. Further details can be found at ico.org.uk.
To exercise your data rights, please contact us at support@matpad.com.
Complaints or Queries
MATpad is committed to high standards in data handling. If you have a complaint about our practices or believe our use of information is unfair, misleading, or inappropriate, please contact us directly. We also welcome suggestions for improvement.
To raise a complaint, email us at support@matpad.com.
Further Information
If you’d like more detail on how we collect, use, and protect your personal data, contact our Data Protection Officer by email at support@matpad.com or by post to:
MATpad
Website: www.matpad.co.uk
Email: support@matpad.com
